How soon can I expect my order?

• Processing Time: Orders are processed and dispatched within 1–2 business days.

• Shipping Time: Once shipped, your jewelry typically arrives within 10 business days for domestic orders. International shipping times may vary. You will receive a tracking number via email once your order has shipped. 

What is your jewelry made of?

We specialize in high-quality, fine jewelry. Our collections are crafted exclusively from solid gold and solid silver, not plated materials. You can find specific metal purity details on each product's page. 

Do you offer in-person purchases or local pickups?

Yes. Although GoldVex is primarily an online store based in the heart of Texas, we offer local meet-ups for purchases. Please fill out the form on our "Contact Us" page to arrange a meet-up time and location. 

How do I enter the monthly giveaways?

To stay informed about our monthly giveaways and special promotions, please follow our official Facebook page, "GoldVex." All contest details and updates are announced there. 

What types of gold do you use?

We use various types of solid gold, including 10k and 14k, to suit different styles and durability preferences. The specific karat of each piece is detailed in its product description. 

Is your jewelry ethically sourced?

Yes. We are committed to ethical and responsible practices. All our materials, including gemstones and precious metals, are sourced from reputable suppliers who adhere to ethical standards. 

How do I care for my jewelry?

To keep your GoldVex jewelry in excellent condition, we recommend a few simple care steps. You can find our complete care guide on our website, which includes tips for cleaning and storing your solid gold and silver pieces.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. We offer a 30-day return policy for unworn, undamaged items.

Can I track my order?

Yes, absolutely. Once your order is processed and shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your shipment's status.